Refund Policy

1. The short version

You pay for work. If we have not done the work, you should not be out of pocket — and if we have done it, we should be paid for it. Everything below is that one idea, applied to the situations that actually come up.

This policy covers all services from JubayerIT: websites, WordPress work, SEO, content, maintenance and advertising management. It sits alongside our Terms & Conditions. If your signed agreement says something different, that agreement applies.

2. How deposits work

Project work starts with a deposit of [Insert deposit percentage, e.g. 50%] of the quoted price. The deposit does two things: it confirms the booking and reserves your slot in our schedule, and it covers the first stage of work — discovery, planning and initial design.

The deposit is credited in full against your final invoice. It is not an extra fee.

3. Cancelling a project

3.1 The cancellation window

If you cancel within [Insert cancellation window, e.g. 7 days] of paying your deposit and before we have started production work, your deposit is refunded in full, minus any third-party costs already paid on your behalf.

3.2 After work has started

Once we have started, the deposit covers the work done up to that point. If you cancel, we stop immediately, prepare a short summary of what was completed, and settle up:

• If the value of completed work is less than what you have paid, we refund the difference.
• If it is more, we invoice the balance for that work only — nothing for the parts we never built.
• You receive the files and assets for everything you have paid for.

3.3 If we cancel

If we end a project for a reason that is ours — capacity, circumstance, or a decision that we are not the right fit — we refund everything you have paid for work not yet delivered, and hand over what has been completed. We will always give you notice and an explanation.

4. Refundable and non-refundable

"Delivered" means we have sent you the work or made it available for review — not that you have approved it. Approval is handled through revisions, covered in section 7.

5. Monthly and retainer services

Maintenance, SEO retainers, content plans and advertising management are ongoing services billed [Insert billing cycle, e.g. monthly in advance]. They are not projects with an end date, so refunds work differently.

5.1 Giving notice

Either side can stop a monthly service with [Insert notice period, e.g. 30 days] written notice. Notice takes effect from the day we receive it. You are billed for the notice period, and we keep working normally through it — reports, fixes, publishing, whatever your plan includes.

5.2 Part-months

The month in progress when you give notice is not refunded, because the work for it is planned and largely done. If you cancel and we have not delivered anything at all in a month you have paid for, that month is refunded.

5.3 Advertising management

Management fees and ad spend are separate. Management fees follow the rules above. Ad spend already sent to a platform belongs to that platform — see section 6. Any unspent balance still sitting in your ad account stays yours; the account is in your name and we simply stop managing it.

6. Third-party costs

Some money leaves our hands the moment it is spent and cannot come back. That includes:

• Domain registration and renewal
• Hosting, email hosting and SSL where charged separately
• Premium themes, plugins, fonts and stock images
• Software subscriptions bought for your project
• Advertising spend on Meta, Google or any other platform

These are non-refundable once paid, even inside the cancellation window. Where we can, we register them in your name so you keep what you paid for — the domain, the licence, the hosting — and can take it with you.

7. If you are not happy with the work

Talk to us before asking for a refund. Problems of this kind are usually a mismatch between what you pictured and what was written in the scope, and a mismatch like that is normally fixable.

• Email us with specifics — what you expected, what you received, and what would make it right.
• We use the revision rounds in your quote to correct anything that does not match the agreed scope, at no extra cost.
• If it turns out we genuinely failed to deliver what was agreed, we fix it or refund that portion. That is not a favour; it is what you paid for.

What we cannot refund is a change of taste after approval, or disappointment with rankings, traffic or ad results when the agreed work was delivered properly. We are honest about this before you hire us, not only after.

8. How to request a refund

Email info@jubayerit.com with the subject line "Refund request". Please include:

• Your name and business name
• The invoice number or payment reference
• The date and amount paid
• What you are asking to be refunded, and why

We acknowledge every request, review the work log against what was agreed, and reply in writing with a decision and the reasoning behind it. If we cannot refund something, you will be told exactly why — not sent a template.

9. How long refunds take

Approved refunds are issued within [Insert refund processing time, e.g. 10 business days] of the decision, to the same method you paid with wherever possible.

Your bank or payment provider may take extra time to show the money in your account, and any bank charges or currency conversion differences on the transfer are [Insert who bears transfer fees]. Refunds are made in [Insert refund currency].

10. Changes to this policy

We may update this policy as our services change. The version published on the day you approve a quote is the one that applies to that project. The "Last updated" date at the top shows the current version.

11. Contact

Questions about a payment, an invoice or this policy — just ask:

Related: Terms & Conditions and Privacy Policy.